Terms of service

Welcome to ZENI. Throughout the site, the terms “we”, “us” and “our” refer to ZENI.

ZENI operates this website and online store, offering curated products and services to provide a refined shopping experience. Our store is hosted on Shopify, which enables us to deliver our services securely.

By accessing or purchasing from our website, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree, please refrain from using our services.

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1. ELIGIBILITY & ACCOUNT

By using our services, you confirm that:

* You are at least the age of majority in your country
* All information provided is accurate and complete
* You are responsible for maintaining the confidentiality of your account

ZENI reserves the right to suspend or terminate accounts found to be fraudulent or in violation of these terms.

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2. PRODUCTS & PRESENTATION

We strive to present our products as accurately as possible.

However:

* Colors may vary slightly due to screen settings
* Minor variations in fabric or detailing may occur

All products are subject to availability. We reserve the right to modify or discontinue any product without prior notice.

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3. ORDERS & ACCEPTANCE

Placing an order constitutes an offer to purchase.

ZENI reserves the right to:

* Accept or decline any order
* Cancel orders due to stock limitations, pricing errors, or suspected fraud

Orders are confirmed only after successful payment processing and order confirmation.

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4. PRICING & PAYMENTS

* All prices are listed in applicable currencies
* Prices are subject to change without notice
* Shipping charges, customs duties, and taxes are not included unless stated

You agree to provide accurate billing and payment details and authorize us to charge the full order amount.

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5. SHIPPING & DELIVERY

Delivery timelines are estimates and not guaranteed.

ZENI is not liable for delays caused by:

* Courier services
* Customs clearance (international orders)
* External factors beyond our control

Once an order is handed over to the courier, responsibility transfers to the customer.

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6. INTELLECTUAL PROPERTY

All content on this website — including images, designs, text, graphics, and branding — is the exclusive property of ZENI.

Unauthorized use, reproduction, or distribution is strictly prohibited.

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7. THIRD-PARTY SERVICES

Our website may include tools or links provided by third parties.

We are not responsible for:

* Third-party content or accuracy
* External websites or services
* Transactions made outside our platform

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8. RETURNS & REFUNDS

All returns and refunds are governed by our Return Policy.

We encourage customers to review this policy before making a purchase.

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9. LIMITATION OF LIABILITY

To the fullest extent permitted by law, ZENI shall not be liable for any indirect, incidental, or consequential damages arising from:

* Use of our website
* Purchase of our products
* Delays or service interruptions

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10. INDEMNIFICATION

You agree to indemnify and hold ZENI harmless from any claims, damages, or losses resulting from:

* Violation of these Terms
* Misuse of our services

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11. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of Pakistan.

Any disputes shall be subject to the jurisdiction of courts located in Pakistan.

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12. CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time.

Continued use of our website constitutes acceptance of any changes.

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13. CONTACT INFORMATION

For any questions or support, please contact us:

Brand Name: ZENI
Email: info.zenimanagement@gmail.com

Pakistan Contact: +92-3157052072
Middle East Contact: +966-569842990

Address:
S # MF15, Divine Gardens
Main Commercial, Airport Road
Lahore Cantonment, Pakistan